Terms of service

Last updated: July 3, 2026

Overview

Welcome to WARDEN. The terms "we", "us" and "our" refer to WARDEN. WARDEN operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). WARDEN is powered by Shopify, which enables us to provide the Services to you.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

Section 1 — Access and Eligibility

By using our Services, you confirm that you are of legal age in your jurisdiction. You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer or assign your account to any other person.

You agree to provide accurate, current and complete information when using our Services. WARDEN reserves the right to suspend or terminate any account that provides false or misleading information.

Section 2 — Products

WARDEN has made every effort to accurately represent our products. However, colors and appearance may vary depending on your device settings. We do not warrant that product quality will meet your expectations beyond what is expressly stated. We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

Section 3 — Informational Content and Marketing Materials

The information, statistics, and data presented on our website, including but not limited to information regarding carbon monoxide levels, health risks, and safety recommendations, are provided for general informational and educational purposes only. This content is based on publicly available research and sources and is intended to raise awareness of carbon monoxide safety.

WARDEN makes every effort to ensure the accuracy of the information presented. However, we do not warrant the completeness, accuracy, or currentness of any information displayed on our website. All such content should not be relied upon as professional medical, scientific, or safety advice.

For authoritative guidance on carbon monoxide safety, we recommend consulting official bodies such as the UK Health and Safety Executive (HSE) or a qualified safety professional.

WARDEN shall not be liable for any reliance placed on informational content displayed on our website by any visitor or customer.

Section 4 — Orders

When you place an order, you are making an offer to purchase. WARDEN reserves the right to accept or decline any order at its sole discretion. Your order is not confirmed until you receive an order confirmation from us. WARDEN is unable to guarantee cancellation of an order once it has been accepted. In the event an order is declined or cancelled, we will notify you via the contact details provided at checkout.

All purchases are subject to our Refund & Returns Policy.

Section 5 — Prices and Billing

Prices are subject to change without notice. The price charged will be the price displayed at the time of purchase, as confirmed in your order confirmation email. Prices displayed do not include applicable taxes unless stated otherwise.

You agree to provide accurate payment information and warrant that you are authorised to use the payment method provided. All charges incurred will be your sole responsibility.

Section 6 — Shipping and Delivery

All delivery times are estimates only and are not guaranteed. WARDEN is not liable for delays caused by shipping carriers, customs processing, or circumstances beyond our control. Risk of loss and title for products passes to you upon handover to the carrier.

Section 7 — Intellectual Property

All content on our Services, including trademarks, text, images, graphics, and product descriptions, is the property of WARDEN or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our Services without our prior written consent. All rights not expressly granted are reserved by WARDEN.

Section 8 — Third-Party Links and Tools

Our Services may contain links to third-party websites or tools. WARDEN is not responsible for the content, accuracy, or practices of any third-party sites. Access to third-party content is at your own risk.

Section 9 — Relationship with Shopify

WARDEN is powered by Shopify. All sales and purchases are made directly with WARDEN. Shopify is not responsible for any aspect of transactions between you and WARDEN. You hereby release Shopify and its affiliates from any claims arising from your purchases with WARDEN.

Section 10 — Privacy Policy

All personal information collected through our Services is handled in accordance with our Privacy Policy. By using our Services, you confirm that you have read and understood our Privacy Policy.

Section 11 — Feedback

Any feedback, reviews, or suggestions you submit to WARDEN grant us a perpetual, royalty-free, worldwide license to use, reproduce, and distribute such content for any purpose, including improving and promoting our Services. You warrant that any feedback you provide does not infringe the rights of any third party.

Section 12 — Prohibited Uses

You may only use our Services for lawful purposes. You may not use our Services to violate any applicable laws or regulations, infringe intellectual property rights, transmit harmful or malicious code, collect personal information of others without consent, or engage in any conduct that damages WARDEN or its users. WARDEN reserves the right to terminate access to our Services at any time for any violation of these Terms.

Section 13 — Disclaimer of Warranties

Our Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, except as expressly required by applicable UK law.

Section 14 — Limitation of Liability

To the fullest extent permitted by applicable law, WARDEN shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our Services or products. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law.

Section 15 — Indemnification

You agree to indemnify and hold harmless WARDEN, its affiliates, partners, and service providers from any claims, damages, or costs arising from your breach of these Terms, your violation of any applicable law, or your use of our Services.

Section 16 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed from these Terms without affecting the validity of the remaining provisions.

Section 17 — Entire Agreement

These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and WARDEN regarding your use of our Services and supersede all prior agreements.

Section 18 — Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 19 — Changes to Terms

WARDEN reserves the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our Services following any changes constitutes acceptance of the revised Terms.

Section 20 — Contact

For any questions regarding these Terms of Service, please contact us at info@trustwarden.co.uk.